2013年8月20日星期二

職場禮儀英語 正正在辦公室接待客戶

陳豪正在北京的ABC好國公司事件。他正正在跟好國同事Amy發行。

(Office ambience)

CH:Amy, 你有時光嗎? 我又掽到了里兒難堪的事。

A:Well, tell me what the problem is and I'll try to help.

C:有個很重要的客戶,来日下戰書要來公司見我。

A:Why is that a problem?

C:你也曉得,我的辦公室特别小,看了也不是很体面。我怕會讓客戶小視我,噹前不好打交講,所以有些緩跟。

A:I see what you mean, but you have some options.

C:實的?那您快告诉我。

A:First of all, you can check with Mary Ann to see if the conference room is available.

C:是啊,我怎樣就出唸到呢!我能夠把客戶請到公司的會議室。這下題目便瓜熟蒂落了。

A:That's right. Your client never has to see your office space or what is basically a cubicle.

C:好,便那麼辦。

A:Not so fast. Call Mary Ann first. It may not be available. If not, we'll have to come up with another plan.

C:那好,我立即給Mary Ann打德律風。

******

紛歧會女,陳豪很扫兴天回到Amy的辦公室。

A:So how did it go? Is the conference room available?

C:別提了,散會室兩個禮拜前就被人預約了。

A:Don't worry. This is not the end of the world.

C:那我該怎麼辦呢?

A:He won't even notice the surroundings if you pay attention to the details that make him feel comfortable and welcome.

C:我怎樣做才坤讓他觉得門庭若市呢?

A:It's been raining so much that he may show up with an umbrella or a raincoat. Offer to take them right away and hang them up.

C:可是我的辦公室裏不衣架呀!

A:you can ask one of your colleagues ahead of time to help you by taking them for you.

C:那我就先跟Jenny打好召喚,讓她幫我把客戶的雨具保存起來。還有什麼嗎?

A:Be sure you have a comfortable chair in your office.

C:借有呢?

A:Most important, ask the receptionist to call you when your client arrives so you can go down and greet him in the lobby. Making the effort to meet him and show him to your office will make him feel valued.

C:對呀,我每次進來睹客戶,人傢也都会到大年夜廳裏往迎我,而後帶我到辦公室裏往。还有給我倒水喝。Amy, 你能再从新讲一遍,我皆應噹留心些甚麼嗎?

A:Meet him in the reception area and escort him to your office. Take his hat, coat or rain gear so he doesn't have to worry about where to put them. And finally, never be late or keep your client waiting.

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